FAQ

Do you ship to the United States or internationally?

No — we ship within Canada only. Our supplier ships domestically, so we cannot fulfill orders outside of Canada at this time.

How long does delivery take?

Most orders arrive within 1–9 business days depending on your location in Canada. Rural and remote addresses may take a few extra days. You will receive a tracking number by email once your order ships.

Is shipping free?

Yes — free shipping on every order across Canada. No minimum order required.

Does the product come assembled?

Most items require some assembly. All products include an instruction manual and the necessary hardware. The majority of items can be assembled in under 30–60 minutes with basic tools. If you have specific questions, contact us at info@provisionsplus.ca.

What is your return policy?

We offer a 30-day return window from the date of delivery.

• If the item is defective or damaged, we cover return shipping at no cost to you.
• For all other returns, the customer is responsible for return shipping costs.
• Items must be unused and in their original packaging.
• To start a return, email info@provisionsplus.ca with your order number.

Is there a warranty on your products?

Our products are covered by a standard 1-year manufacturer’s warranty against defects in materials and workmanship. This does not cover normal wear and tear, misuse, or accidental damage.

Where do your products ship from?

Our products are fulfilled and shipped by Aosom Canada, a Canadian distributor. All orders ship from warehouses within Canada — which is why we can offer fast, free delivery coast to coast.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. If you have not received tracking within 3 business days, contact us at info@provisionsplus.ca.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement, provided they have not yet shipped. After that window, please initiate a return once the item arrives. Contact us as soon as possible at info@provisionsplus.ca.

How do I contact customer support?

Email us at info@provisionsplus.ca. We typically reply within 24 hours, Monday through Friday.